Refund Policy

1. Scope of this policy

This Refund Policy applies to press release writing, editorial preparation, distribution and reporting services purchased directly from KnownAndSeen. By placing an order, you acknowledge that our services may involve customized work and third-party distribution costs.

2. Before work begins

You may cancel your order for a full refund if we have not started writing, editing, preparing or processing your press release and have not incurred third-party costs related to your order.

To cancel, contact us as soon as possible using the email address listed below and include your order number and the email address used for the purchase.

3. After writing or preparation has begun

If writing, editing or editorial preparation has started, but you have not approved the final press release and it has not been submitted for distribution, you may request cancellation and receive a refund of 50% of the amount paid.

The retained portion covers the customized work already completed for your order.

4. After approval or distribution submission

Once you approve the final press release, authorize submission, or the release has been submitted to a distribution network, the order is non-refundable because customized services and third-party distribution resources have already been committed.

This limitation does not apply when KnownAndSeen fails to provide a material part of the purchased service, as described in Section 6.

5. Editorial decisions and publication outcomes

Distribution and publication remain subject to publisher requirements, editorial standards, network availability and content restrictions. Unless a specific outlet is expressly guaranteed in writing as part of your purchased package, rejection or non-publication by an individual media outlet does not qualify the order for a refund.

We do not guarantee a particular number of readers, views, clicks, sales, leads, search rankings or independent editorial coverage. Dissatisfaction with results that were not expressly guaranteed does not qualify for a refund.

6. If we cannot deliver the purchased service

If KnownAndSeen cannot provide a material part of the service described in your order, we will offer one of the following:

• A reasonable correction or replacement service at no additional cost;
• An alternative service of comparable value, accepted by you; or
• A full or proportional refund for the part of the service that was not delivered.

We will not substitute a materially different service without your agreement.

7. Content that cannot be distributed

You are responsible for providing accurate, lawful and authorized information. If submitted content does not meet applicable editorial or legal requirements, we may request revisions before distribution.

If you decline or fail to provide the revisions or documentation required to make the content eligible, any refund will depend on the stage reached under Sections 2 through 4. We do not refund orders after distribution submission solely because customer-supplied content is rejected, misleading, unlawful, infringing or otherwise prohibited.

8. Duplicate or incorrect charges

If you believe you were charged more than once for the same order or charged an incorrect amount, contact us promptly. Confirmed duplicate or incorrect charges will be refunded in full.

9. How to request a refund

Send your request to contact@knownandseen.com and include:

• Your full name;
• Your order number;
• The email address used for the purchase; and
• A brief explanation of your request.

You may also contact customer service by phone or WhatsApp at +1 (720) 798-9658. Refund requests must still be confirmed in writing by email so that we can document and process them correctly.

10. Refund processing time

Approved refunds are submitted to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the credit to your account. Processing times after submission are controlled by the payment provider and financial institution.

11. Chargebacks and customer support

If you have a concern about an order, please contact us first so we can investigate and offer an appropriate solution. This request does not limit any rights available to you under applicable law or the rules of your card issuer.

12. Contact information