Service Delivery Policy

1. Scope

This Service Delivery Policy explains how KnownAndSeen fulfills orders for press release writing, editorial preparation, distribution and reporting services purchased through knownandseen.com.

Our services are delivered electronically. We do not ship physical products, and no shipping fee or physical delivery destination applies.

2. Order confirmation and customer contact

Once your payment is successfully confirmed, an order confirmation email containing your invoice is sent instantly and automatically to the email address provided at checkout. Please retain this email and invoice for your records.

A member of our team will then contact you by email and WhatsApp within 30 to 60 minutes after payment to begin your order and collect the information needed for your release, including your news, organization details, goals, quotations, links and available media.

Please verify that your checkout email address and telephone number are correct and monitor your inbox, including the spam or junk folder. If you have not received our message within 60 minutes, contact customer service and provide your payment receipt or order reference so we can assist you promptly.

3. Information required from you

You may provide a completed press release for review or ask our team to prepare one from the information you supply. Delivery depends on receiving complete, accurate and lawful materials in a usable format.

You are responsible for responding to reasonable questions and providing any supporting information or authorization needed to verify names, quotations, claims, images, trademarks and other submitted materials.

4. Preparation, revisions and approval

We prepare or review the release according to the package purchased and send the draft to you electronically. Before approval, you must check all factual information, spelling, names, dates, links, quotations and contact details.

Distribution begins only after you provide final approval. Time spent collecting information, preparing the release, awaiting feedback or completing requested revisions is not included in the distribution period shown for a package.

5. Delivery time

The estimated delivery time for our press release distribution services is 2 to 5 days. This period begins after the final press release has been approved by you and submitted for distribution.

Important: The package description and order confirmation in effect when you purchase control if they state a different or more specific delivery period.

6. What constitutes delivery

An order is delivered when KnownAndSeen has completed the material services included in the purchased package and sends the corresponding electronic deliverables to the email address supplied by the customer.

Your electronic deliverables include the finalized press release, a PDF statistics report, direct live links allowing you to view the confirmed publications, and instructions explaining how to use the available tracking method to monitor traffic generated by the campaign in real time.

7. Publication and third-party review

Press releases are submitted through selected third-party distribution networks and remain subject to editorial review, technical availability, publisher schedules, content restrictions and applicable law. Weekends, public holidays, publisher requests, network interruptions or required corrections may extend delivery.

Unless a specific outlet is expressly guaranteed in writing as part of your order, the appearance of a media name on our website indicates a possible distribution destination and does not guarantee placement with that individual outlet. Outlet availability and lists may change.

8. Live links and reporting data

Your PDF report includes a direct live URL for every placement confirmed by the distribution network, allowing you to open and view each published press release. It also contains the available publication and traffic statistics.

Our team provides instructions explaining the tracking method available for your campaign so you can monitor the traffic being generated in real time. Tracking depends on the data and technology made available for the purchased distribution service. Third-party figures may be estimated, delayed, revised or unavailable for some placements. Each publisher controls the continued hosting of its own pages, so permanent availability of third-party links cannot be guaranteed.

9. Customer-caused delays

Delivery dates will be extended when we are waiting for required information, evidence, corrections, approval or a response from you. A delay caused by incomplete or inaccurate customer information does not constitute non-delivery by KnownAndSeen.

If you stop responding, we may place the order on hold. Contact us to resume it. Refund eligibility, if any, will depend on the work completed and is governed by our Refund Policy.

10. Results not guaranteed

Delivery of the purchased service does not guarantee a particular number of readers, views, clicks, leads, sales, backlinks, search rankings, interviews, AI-platform inclusion or independent editorial coverage. Reporting data documents available distribution results and is not a promise of commercial performance.

11. Delivery problems and available remedies

If you believe that a material deliverable is missing, incorrect or inaccessible, contact us promptly with your order number and a description of the issue. We will investigate and, where appropriate, provide a correction, replacement, rescheduling, comparable alternative accepted by you, or a full or proportional refund for an undelivered part of the service.

Cancellations, refund eligibility and refund processing are governed by our Refund Policy. Our Terms of Service also apply to every order.

12. Contact us