Privacy Policy

1. Who is responsible for your information?

KnownAndSeen is the trading name under which Touili Mohammed provides press release writing, editorial preparation, distribution and reporting services. For the personal information described in this Privacy Policy, KnownAndSeen is the data controller unless another party is identified as independently responsible.

Privacy questions and requests may be sent to contact@knownandseen.com. United States correspondence may be sent to 1838 Hermosa Dr NE, Albuquerque, NM 87110, United States.

2. Information we collect

Depending on how you use the website or our services, we may collect:

• Identity and contact information: name, business name, job title, email address, telephone number, postal address and social-media contact details;
• Order and billing information: selected package, order number, billing address, payment status, transaction identifiers and invoice information;
• Press release materials: company information, announcements, quotations, biographies, images, logos, links, documents and any other content you provide for preparation or publication;
• Communications: messages sent through Contact Form 7, email, telephone or WhatsApp, including support and revision requests;
• Technical information: IP address, browser type, device information, approximate location, referring pages, access dates and website activity; and
• Cookie and preference information: consent choices and data generated by cookies or similar technologies when enabled.

Please do not send sensitive personal information unless it is strictly necessary, lawful and specifically requested for the service.

3. How we collect information

We collect information directly from you when you complete a form, place an order, provide press release materials, approve content, request customer support or communicate with us. We may also receive technical information automatically from the website and transaction information from payment providers.

If you provide information about another person, you confirm that you have authority to provide it and that its use for the press release or service is lawful.

4. Why we use personal information

We may use personal information to:

• Respond to inquiries and provide customer service;
• Prepare quotations and process orders;
• Write, edit, format and obtain approval for press releases;
• Submit approved content to distribution networks and publishers;
• Provide live links, reports and available publication statistics;
• Process payments, refunds, invoices and payment disputes;
• Prevent fraud, abuse, security incidents and prohibited content;
• Maintain, secure and improve the website and services;
• Comply with accounting, tax, legal and regulatory obligations; and
• Send service messages and, where permitted, marketing communications.

5. Legal bases for processing

Where European data-protection law applies, we rely on one or more of the following legal bases:

• Contract: processing needed to respond to pre-contract requests, manage an order and deliver the purchased service;
• Legitimate interests: customer service, service improvement, security, fraud prevention and the operation of our business, where those interests are not overridden by your rights;
• Legal obligation: processing required for tax, accounting, regulatory or legal compliance; and
• Consent: optional cookies, certain marketing communications and other processing where consent is legally required.

You may withdraw consent at any time, without affecting processing that occurred before withdrawal.

6. Payments and Stripe

Payments may be processed by Stripe or another provider identified at checkout. Payment-card information is submitted directly to the payment provider and is not stored in complete form by KnownAndSeen. We may receive limited transaction information such as payment status, amount, currency, billing details and payment identifiers.

Payment providers process information under their own legal responsibilities and privacy terms. Stripe’s privacy information is available at stripe.com/privacy.

7. Contact forms, email, telephone and WhatsApp

Information submitted through Contact Form 7 or by email is used to answer your request, provide support and maintain relevant records. Telephone and WhatsApp communications are used for customer service, order coordination and requested follow-up.

When you use WhatsApp, Meta and WhatsApp may process information under their own privacy terms. Do not send payment-card numbers, passwords or unnecessary sensitive information through email, forms or messaging services.

8. Press release distribution and public information

A press release is intended for public distribution. After your final approval, the approved content may be shared with distribution networks, publishers, news websites and technology providers for review and publication. Information contained in the release—including names, quotations, professional biographies, company details, images and links—may become publicly accessible, indexed by search engines and copied or republished by third parties.

KnownAndSeen cannot guarantee removal from independent third-party websites, archives or search results after publication. Contact us if you identify inaccurate personal information, and we will assess the reasonable steps available to request a correction or removal.

9. When we share information

We may share information only as reasonably necessary with:

• Payment, invoicing and fraud-prevention providers;
• Website hosting, security, form, email and communication providers;
• Professional writers, editors or service contractors bound by appropriate confidentiality duties;
• Press release distribution networks, publishers and media technology providers;
• Professional advisers, insurers, auditors and accountants; and
• Courts, regulators or authorities where disclosure is legally required or necessary to protect legal rights.

We do not sell personal information for money. If our practices change, we will update this Policy and provide any legally required choices before the change applies.

10. International data transfers

KnownAndSeen serves clients internationally and may use providers, distribution networks or publishers located outside your country, including in the United States and the European Economic Area. This means personal information may be transferred internationally when necessary to provide the service.

Where legally required, we use appropriate safeguards, such as adequacy decisions, approved contractual protections or other lawful transfer mechanisms. Public press release information may be accessible worldwide after publication.

11. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose collected, including:

• Inquiry and pre-contract records: generally up to 24 months after the last meaningful contact;
• Order, approval, delivery and customer-service records: for the duration needed to perform the service and manage legal claims;
• Invoices, payment and accounting records: for the period required by applicable tax and accounting law;
• Consent and privacy-request records: for as long as needed to demonstrate compliance; and
• Website technical and security records: for a limited period appropriate to security and troubleshooting needs.

Published press releases may remain online under the retention practices of independent publishers and distribution networks.

12. Cookies and analytics

The website may use essential cookies required for security and basic operation. Optional analytics, preference or marketing cookies will be used only where permitted and, when required, after you make a consent choice.

More information about cookie categories, providers, durations and preference controls will be available in our Cookie Policy. You may also manage cookies through your browser and any consent tool displayed on the website.

13. Marketing communications

We may send marketing emails only where we have a lawful basis to do so. You may unsubscribe through the link included in an email or by contacting us. Unsubscribing from marketing does not stop essential messages concerning an inquiry, purchase, approval, delivery, security issue or refund.

14. Data security

We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, alteration, disclosure or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for using secure communication methods and for avoiding the transmission of unnecessary confidential or sensitive data.

15. Your privacy rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information in eligible circumstances;
• Restrict or object to certain processing;
• Receive certain information in a portable format;
• Withdraw consent where processing is based on consent; and
• Complain to an appropriate data-protection authority.

Residents of certain United States states may also have rights to know, access, correct or delete personal information, obtain a portable copy, opt out of qualifying sale, sharing or targeted advertising, and appeal certain decisions, subject to applicable thresholds and exceptions.

If you are located in France, you may submit a complaint to the French data-protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), through www.cnil.fr. If you live elsewhere, you may contact the competent data-protection authority in your country or region.

16. Exercising your rights

Send privacy requests to contact@knownandseen.com with the subject line “Privacy Request.” Describe the right you wish to exercise and the information concerned. We may request proportionate information to verify your identity and protect your data.

We will respond within the period required by applicable law. We do not discriminate against individuals for exercising privacy rights. Authorized agents may submit requests where permitted, subject to verification of their authority.

17. Automated decision-making

KnownAndSeen does not use personal information to make solely automated decisions that produce legal or similarly significant effects about customers. Payment and security providers may use automated systems to identify fraud or assess transactions under their own policies.

18. Children’s privacy

Our services are intended for adults and business users. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

19. External websites

Our website and reports may link to third-party websites. Their privacy and security practices are controlled by those third parties. Review their policies before submitting personal information to them.

20. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, providers or legal obligations. The updated date will appear at the top of the page. Material changes will be communicated where required by law.

21. Contact us