Frequently Asked Questions

KnownAndSeen helps clients prepare, approve and distribute professional press releases through selected third-party media networks. Every current package includes writing support, Google News and AI-search distribution, confirmed live publication links, daily PDF statistics updates during the active reporting period and guidance for viewing available live campaign statistics.

Our services are available to businesses, startups, professionals, authors, agencies, nonprofit organizations and other clients with accurate, lawful and newsworthy information. Every release remains subject to editorial and content requirements.

Yes. You may send us a completed draft. We will review its structure, formatting and compatibility with the selected distribution service before sending the final version to you for approval.

Yes. You can provide your announcement, company information, goals, quotations, links and media, and our team can prepare the release from your ideas. The exact writing and revision allowance is determined by the package shown at the time of purchase.

Essential Visibility is designed for affordable online exposure, National Authority for broader reach, Premium Authority for expanded business and financial distribution, and Maximum Reach for our broadest web, AI-search, podcast and social distribution. Compare the current deliverables on our Pricing page before ordering.

Yes. Google News and AI-search distribution are included in every current package. The distribution scope, number of placements and additional features vary according to the selected plan, as shown on our Pricing page.

Our service prepares and distributes press release content. A distributed press release is not the same as independent reporting created by a newsroom. Independent editorial coverage, interviews or follow-up stories are not guaranteed.

Once payment is successfully confirmed, an order confirmation email containing your invoice is sent instantly and automatically to the email address provided at checkout.

A member of our team contacts you by email and WhatsApp within 30 to 60 minutes after payment. Please provide a valid email address and WhatsApp number and check your spam or junk folder. If no message arrives within 60 minutes, contact us with your receipt or order reference.

We normally request your announcement, company or professional details, target audience, key facts, approved quotations, website links, contact information and any authorized images, logos or supporting documents. You are responsible for ensuring that supplied information is accurate, lawful and not misleading.

Yes. We send the final release to you for review. Distribution begins only after you approve the names, dates, claims, quotations, links, contact details and other content.

Yes. The number or scope of revisions included before final approval is shown in the selected package or order confirmation. Extra work outside that scope may require a separate agreement.

The delivery period starts only after we receive the required information, you approve the final release and the release is submitted for distribution. Missing information, delayed feedback or additional requested changes can extend the schedule.

The estimated delivery time is 2 to 5 days after final approval and submission for distribution. Publisher review, network availability, weekends, public holidays, technical events or requested corrections may affect publication timing.

You receive direct live URLs for the publications confirmed by the distribution network, daily PDF statistics updates during the active reporting period and instructions explaining how to view the available live campaign statistics.

Yes. The report provides the direct live link for each confirmed placement so you can open and view the published press release.

Our team explains the live statistics viewing method available for your campaign and helps you understand the displayed traffic information. Available data depends on the technology and reporting supplied by the relevant distribution network or publisher.

No. KnownAndSeen provides a digital service. Drafts, approvals, published links, reports and tracking instructions are delivered electronically.

No. Unless a specific outlet is expressly confirmed in writing as part of your order, displayed media names represent possible distribution destinations. Final publication remains subject to editorial review, publisher rules, technical requirements and network availability. Gambling and political content are not accepted. Adult content, certain financial claims and other regulated categories may also be restricted.

You may tell us your preferences, but placement with an individual outlet is guaranteed only when that outlet is expressly included as a guaranteed deliverable in writing. Otherwise, distribution follows the network included in your package.

No, unless expressly stated. KnownAndSeen is not owned by, endorsed by or directly affiliated with the displayed outlets. We use selected third-party distribution networks and technology providers.

Yes. A publisher or distribution network may request edits or reject content that does not meet its editorial, legal or technical requirements. We may also request evidence or revisions before submission.

We may refuse unlawful, misleading, defamatory, fraudulent, infringing or unsupported content, as well as fabricated testimonials, impersonation, market manipulation, privacy violations and claims that cannot reasonably be substantiated. Adult content, gambling, political content, certain financial claims and other regulated topics are not accepted or may be restricted.

Confirmed live publication links are normally delivered as part of the reporting process within the estimated 2–5 day delivery window after final approval and submission. Publisher review, weekends, public holidays, technical events or requested corrections may affect timing.

Post-publication edits or removal requests are controlled by the relevant publisher and are not guaranteed. This is why your careful final review and approval are required before distribution.

Package purchases are one-time payments unless a recurring service is clearly displayed and separately accepted before checkout. The applicable price and currency are shown before payment.

Payments are processed securely by Stripe or another payment provider displayed at checkout. KnownAndSeen does not directly store complete payment-card details.

Yes. Once the payment is successfully confirmed, your order confirmation email containing the invoice is sent instantly and automatically to the checkout email address.

You may request a full refund if we have not started writing, editing, preparing or processing the release and have not incurred third-party costs connected with your order.

If writing, editing or preparation has started, but you have not approved the final release and it has not been submitted for distribution, you may request cancellation and receive a 50% refund. The retained portion covers customized work already completed.

Once you approve the final release, authorize submission or the release is submitted to a distribution network, the order is normally non-refundable because customized work and third-party distribution resources have been committed. This does not remove remedies for a material part of the purchased service that KnownAndSeen fails to deliver.

Depending on the circumstances, we may offer a correction or replacement at no additional cost, an alternative service of comparable value accepted by you, or a full or proportional refund for the undelivered portion.

Email contact@knownandseen.com with your full name, order number, purchase email and a brief explanation. Refund requests must be confirmed in writing by email. Approved refunds are submitted to the original payment method within 5 business days; the bank or card issuer may need additional time to post the credit.

Contact us promptly with the relevant transaction information. Confirmed duplicate or incorrect charges are refunded in full.

Email us at contact@knownandseen.com or contact us by phone or WhatsApp at +1 (720) 798-9658. United States correspondence may be sent to 1838 Hermosa Dr NE, Albuquerque, NM 87110, United States.

Yes. An approved press release is intended for public distribution. Names, quotations, biographies, company details, images and links included in it may be published, indexed by search engines and republished by third parties.

No. Independent publishers, archives and search engines control their own copies and retention practices. Contact us if you identify inaccurate personal information and we will assess the reasonable correction or removal steps available.

Review our Terms of Service , Service Delivery Policy , Refund Policy , Privacy Policy and Cookie Policy . Those policies and your order confirmation govern the purchased service.